FAQ's– Frequently Asked Questions

 

We accept the following Payment Methods:

Mastercard, Visa, American Express, Discover and PayPal.

Privacy Statement

Any personal information submitted privately to Kenneth Johnson Studio will be kept confidential and not given out to any other organization or entity, unless required by law.

Contacting Kenneth Johnson Studio

We want to make sure you have control over your online experience with Kenneth Johnson Studio, and protecting your personal information of is of vital importance to us.

Kenneth Johnson Studio will only use information we collect from you for the purpose of responding to and fulfilling your requests for the products of Kenneth Johnson Studio.

Kenneth Johnson Studio will only share your information with our authorized service providers (such as for shipping or payment processing), and only as necessary in order to complete a transaction that you specifically request.

Kenneth Johnson Studio does not sell or rent your personal information to anyone. Your e-mail address or telephone number will be used to respond to you when you submit question or suggestion, or request assistance with filling your order.

Kenneth Johnson Studio may be required by law to disclose information you have provided in obtaining our products. Kenneth Johnson Studio may also disclose information against a party or parties that pose a threat to Kenneth Johnson Studio’s interests (such as customer fraud).

Copyright Statement

All artwork and content found on kennethjohnson.com is considered the intellectual property copyright to Kenneth Johnson Studio or it's affiliates. No part of this site may be copied or reproduced in any manner without the express permission of Kenneth Johnson Studio.

Return Policy

You may return most undamaged items purchased at Kenneth Johnson Studio within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 15 percent. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

The following items may not be returned:
Custom orders, extra large or extra small ring or bracelet sizes, personalized or specially engraved items.

Ship authorized returns to the following address:
P.O. Box 23926
Santa Fe, NM 87502

For questions regarding our return policy please contact us at returns@kennethjohnson.com or 505-473-5365.

Kenneth Johnson Studio will make every reasonable effort to ensure our customers satisfaction with the quality of our workmanship, use of materials and design.